World Nomads Travel Insurance Review

Save 7% on your World Nomads travel insurance just enter the code VOYGNR when you reach the checkout. There isn’t much point in reviewing insurance unless you have had to make a claim and have seen both sides of the service. If I had not had to make a claim all I could say was [...]

Tuesday August 11 2009

5 comments


Save 7% on your World Nomads travel insurance just enter the code VOYGNR when you reach the checkout.

There isn’t much point in reviewing insurance unless you have had to make a claim and have seen both sides of the service. If I had not had to make a claim all I could say was that the purchasing and other online features of World Nomads provide is top notch. Buying and managing my insurance easily online will appeal to any Digital Nomad.

During my stay in Phuket I left my digital camera in my hotel room, after two rather big nights where I didn’t actually stay in my room I discovered that my camera along with a couple of knock off watches had been stolen. I presume by the cleaner. I talked with the hotel manager with the usual Thai “What can we do?” attitude towards it then lodged my claim online. I soon found I should have left that until after the inevitably weird experience of reporting the theft to the police. Because I was leaving Phuket that day and Thailand soon after, the police decided that because my actual report would require investigating the crime scene, combined with the fact that would create actual work for them and time constraints with me leaving it was best to fabricate a story. The police officer took pity on me and wrote up a report claiming that the camera was actually stolen while I was on the beach after being “hugged” by a ladyboy. Thanks Mr policeman :|

I put my claim in with World Nomads the day I found out but I didn’t send the completed supporting paperwork until almost a year later, thankfully my procrastination was no problem for World Nomads and they processed the claim without a hitch.

I don’t suggest you take as long as I did to send the documentation to World Nomads, while they will still happily process it for you they take depreciation into consideration when they decide the value of your claim, because my camera was a year old by the time I submitted the completed claim it had devalued considerably since it had actually been stolen. I’d estimate being so lazy about returning the required paperwork actually cost me a good $100 off what I would have been insured for if I had sent it in a more timely fashion.

With the difference in the claim I first submitted and the police report sent with the paperwork combined with the extended delay in sending the documentation, I actually expected something to go wrong with the claim, had it been any other company there probably would have been so I was really happy when World Nomads processed everything without a hitch.

I think the most important thing is to understand when buying insurance is what yours will cover, most negative reviews seem to come from people who haven’t paid attention to what their policy covers, read the fine print and you’ll minimize any misunderstanding and other problems later.

My 3 month policy ran to about $200 with a 5% discount applied. That was by far the cheapest I could find with no discernible difference in cover at the time, now there are cheaper providers but WN maintains the best reputation with travellers. Now as a partner of World Nomads I can offer you a 7% discount on your policy, just enter this code VOYGNR when purchasing your insurance to lock in the 7% discount.

5 Comments


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Purchased travel insurance for my daughter before her skiing trip to Austria. I thought that World Nomads which promotes themselves as the provider for covering the adventurous traveler is the right one: “…Cover yourself skiing and snowboarding…In short, recreational skiing or snowboarding at resorts is covered. You are covered for skiing & snowboarding in the areas designated ‘safe’ by ski resort staff within the designated areas of a ski resorts boundaries….”
they advertise on their site – here: http://www.worldnomads.com/travel-insurance/ski-and-snowboard-insurance.aspx

Unfortunately, their standard package to which you are led thru the process excludes snow related accidents and after the fact we discovered that their higher priced package was the one that covered what we needed.


LEDA KARABELAFebruary 2, 2012

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Yes I am going through the same thing with World Nomads after my trip to Africa and as mentioned above they do NOT cover for the Emergency Passport which I find astounding considering you can’t out of a country or back into your own without one! I am at present going through their schedule of terms and conditions etc to find a clause that will cover it… I’m not sure they are worse than any other insurance company to be honest but yes they get great reviews and I read the policy word for word but it’s impossible to think of all scenarios that might happen and the costs involved if somethign does happen, to see if the policy suits you best. good luck to anyone else trying to get lost funds recovered from any travel insurance agencies.


KATIEFebruary 2, 2012

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i had purchased nomads for many times for cheap and simple reason. but when i was in Budapest, all my bag got stolen from hostel.. i had police report and such… they said, fax did not come through clear so they wanted me to send again, via postal mail.
i WAS still traveling… i even send email with my claim form with all faxed attachments, with the note saying PLEASE contact me via email BECAUSE i was out of country, out of my house.
they send me a letter, not email, to house that no body is.
and if they are checking email as i contacted via phone, they should of received my scanned version of my papaerworks, but i guess they don’t know how to open office emails.
very very disappointed.. and very very disappointed for lonely planet for endowing such a scam travel company.


travelerJanuary 26, 2012

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I was a loyal World Nomads client for many years and had many policies over that time. The first claim I tried to make was for a stolen camera in Cambodia. The camera was kept in a case with other camera gear and as the hotel didn’t have a room safe I locked it in my suitcase. The last couple of days in Cambodia I didn’t have a need for the camera so didn’t get it out. When I arrived back in Australia and unpacked my suitcase I found the camera case was missing the camera. I lodged a claim with World Nomads and after a month or so of grilling, sending more information and them demanding the originals of the warranty and instruction manuals the claim was rejected. The basis of their rejection was I didn’t have a police report (how could I get one in Cambodia as I didn’t know it was stolen and even if I did the police are so corrupt it would have taken $$$ and days) and they also said they don’t cover cameras transported as check-on luggage. As you can see they tried a number of angles to reject the claim when both don’t stack up. I even paid the extra dollars for specific item coverage including the camera. World Nomads treated me like a criminal so I now use another insurance company and have told the dozen or people I put onto World Nomads to also never use them. Disgusting!!!


WingzJanuary 24, 2012

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I put in a claim for medical attention in Bali….seaurchin an inch deep in my foot, fever etc…the bill was about 250$ for antibiotics, hours of picking out the spines etc and world nomads returned about half the amount that figured on the receipts. No explanation, they just paid less. I should have followed up but like most people you end up forgetting it.
A bit lame I think.Considering the adverstised coverage


jakeJanuary 19, 2012

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I have used Travel Nomads Insurance for more than 10 trips due to them being recommended by Lonely Planet. I have had two small claims, one for illness tjhat required a simple visit to a medical clinic in Canada,and a course of antibiotics, the other for a Stolen Passport in Europe. Both times they have ducked and weaved and tried to avoid paying by hiding behind small print exclusions. Sorry your medical certificate doesn’t state in enough detail your illness – for a $150 claim!!! and THEY DON’T cover emergency passports to get you home. Have you ever heard anything more ridiculous.

All the other Insurers I have looked at cover “reasonable expenses” up to $5000 on their comprehensive policies. So what do they cover? The expired component of your passport only, not the cost of getting documentation, transport, photos and then your embassy to issue an emergency documents to get you home. Be very wary of these people. I will pay more and be PROPERLY INSURED next time. Con Men


DisgustedAugust 16, 2011

Hey Dan, it’s Yael from WorldNomads.com here.

Thanks for the review. Glad that we were able to help you out. Great story you have there – watch out for the locals!

Happy travels,
Yael


YaelFebruary 18, 2010

@John I actually did both receipts and registered it. I only got $150 back on a $500 camera, I sort of saw it as paying for half of the cost of the insurance. It’s better than nothing. This is just a review but I’ll post more about insurance in general later, I have mixed feelings about it.


DanAugust 13, 2009

I am amazed that you got anything at all for a camera. Did you need the original receipts or did you have to register the camera in advance?



The Thai police made up a story featuring a ladyboy? That’s funny.

Btw, after working for a health insurance company for 5 years, you’re dead-on with regard to the reason most people complain is they don’t know what their policy covers.

It is boring as hell to figure that stuff out, but it will help set the right expectations for you down the road if you need to make a claim.


DaveAugust 11, 2009

So, I guess they always require a police report right? That’s something that may be difficult to get in some areas around the world. Thanks for sharing your experience Dan!


JasonAugust 11, 2009

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